Refund & Returns Policy

Last updated: October 9, 2026

We want every diver who buys a RegMount to be happy with it. If something is not right, this Refund & Returns Policy explains your options and how to use them. It applies to orders placed directly on regmount.com. Our goal is simple: a fair, fast process handled by people who actually dive with the product.

Return Window and Eligibility

You may return eligible items within 30 days of the delivery date. To qualify for a return:

• The item must be unused, in the same condition you received it.
• The item must be in its original packaging, with all included parts. For the RegMount kit, that means the adapter, custom stainless steel clamp, protective silicone band and comfort chin stabilizer.
• You must have proof of purchase, such as your order number or confirmation email.

Test-fitting the mount on your regulator out of the water to check the fit is fine, as long as the parts are undamaged and you have not used the product on a dive. Items that show signs of use in the water, scratches from over-tightening or other wear are not eligible for a standard return.

How to Start a Return

Return Shipping

• Change-of-mind returns: You are responsible for the cost of return shipping. Original free standard shipping is not deducted from your refund. If you requested a paid shipping upgrade, that charge is non-refundable.
• Our error, defective or damaged items: If we sent the wrong item or the product is defective or arrived damaged, we will cover reasonable return shipping or arrange a replacement without requiring a return, depending on the situation.
• Use tracking: We recommend a trackable, insured service. We cannot be responsible for returns lost in transit back to us.

Inspection

When your return arrives, we will inspect it to confirm it is unused, complete and in original packaging. We will email you to let you know whether the return is approved. If an item does not meet the return conditions, we will contact you to explain why and discuss options, which may include returning the item to you or offering a partial refund where appropriate.

Refund Timing

Once your return is approved, we will issue the refund to your original payment method. Refunds typically appear within 5 to 10 business days after approval, depending on your bank or card issuer.

We cannot issue refunds to a different card, account or person than the one used for the original purchase.

Exchanges

Want a different product instead? For example, you may decide the Complete Diver Kit suits you better than the kit alone. The easiest route is usually to return the original item for a refund and place a new order. If you prefer a direct exchange, mention it when you email us and we will help arrange it. Exchanges follow the same 30-day, unused and original packaging conditions.

Bundles and Partial Returns

The Complete Diver Kit is sold at a bundle price. If you return only part of a bundle, the refund is calculated on the item’s share of the bundle price rather than its individual list price. If you want to return the whole bundle, all items must meet the return conditions above. When in doubt, email us before sending anything back and we will confirm the amount you can expect.

Avoiding a Return in the First Place

Most fit and setup questions can be solved in a quick email or phone call, often faster than a return. Before you send anything back, consider these common fixes:

• Clamp will not close: Confirm your second-stage body is within the supported diameter range, and remember the nut is metric.
• Camera angle feels off: Small adjustments to the camera’s mounting fingers usually fix the point-of-view angle. Our installation guide shows how.
• Jaw or chin comfort: Reposition the comfort chin stabilizer and practice breathing through the regulator on land and in a pool before judging it.

Damaged or Defective on Arrival

If your order arrives damaged, defective or incorrect, please report it within 7 days of delivery so we can make it right quickly.

• Email [email protected] with your order number.
• Include clear photos of the item, the problem and the shipping packaging.
• Keep the packaging until the issue is resolved, in case the carrier needs to inspect it.

We will send a replacement part or product, or issue a refund, as appropriate. Defects that appear after the first 7 days are handled under our Limited Warranty. For lost packages, see our Shipping Policy.

Non-Returnable Items

For hygiene, safety and practical reasons, the following cannot be returned unless they arrived defective or damaged:

• Used adhesive pads, including the 3M adhesive from the Accessory Pack, once the backing has been removed or the adhesive has been applied.
• Items that have been used on a dive, show wear, or have been altered or modified.
• Comfort chin stabilizers or other parts that contact the face once they have been used.
• Items returned without original packaging or with missing components.
• Items marked as final sale at the time of purchase.
• Items returned more than 30 days after delivery.

Late or Missing Refunds

If you have not received your refund within 10 business days of our approval email:

1. Check your bank or card account again.
2. Contact your card issuer or bank. Processing times vary, and there is often a delay before a refund posts.
3. If you still have not received it, email us with your order number and we will confirm the refund details with our payment processor.

Order Cancellations

You can cancel your order for a full refund any time before it ships. Because we typically process orders within 1 to 2 business days, contact us as soon as possible by email or phone at (850) 356-6770. If your order has already shipped, it cannot be cancelled, but you can return it under this policy once it arrives.

Dealer and Wholesale Orders

This policy applies to retail orders placed on regmount.com. Dealer and wholesale orders are excluded and are governed by the terms of the applicable dealer agreement. If you bought your RegMount from an authorized dealer, please contact that dealer for returns. Learn about the program at Find a Dealer.

Your Legal Rights

This policy does not limit any rights you may have under applicable consumer protection laws. It is governed by the laws of the State of Florida, USA. See also our Terms and Conditions.

Contact Us

Questions about a return or refund? We are glad to help.

• Email: [email protected]
• Phone: (850) 356-6770
• Mail: Florida, USA (return address provided with return approval; mailing address available on request)
• Online: Contact form