Last updated: October 9, 2026
We know the feeling: the dive trip is booked, the bag is half packed, and you want your new camera mount in hand before the boat leaves the dock. This Shipping Policy explains how and when RegMount orders ship, what it costs, and what to do if something goes wrong in transit. If you have a deadline, tell us. We are a small, diver-run company and we will do what we can to help.
Free U.S. shipping: Standard shipping is free on RegMount products shipped to U.S. addresses, including the RegMount kit, the Accessory Pack and the Complete Diver Kit.
Shipping Costs
Standard shipping is free for RegMount products delivered within the United States. There is no minimum order amount. Any optional expedited upgrade or international shipping charge will be quoted to you and confirmed with you before it is applied. You will never be charged a shipping fee you did not agree to.
Order Processing Time
Orders are typically processed and handed to the carrier within 1 to 2 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays.
- Orders placed on weekends or holidays are processed on the next business day.
- Processing may take longer during busy holiday periods, major sales or peak dive season. If there is a delay that affects your order, we will let you know.
- Orders flagged for address verification or payment review may be held until the issue is resolved.
You will receive an order confirmation email when you place your order and a shipping confirmation with tracking information when it ships.
Carriers
We ship with USPS, UPS and FedEx. For standard free shipping we choose the carrier that offers the best combination of speed and reliability for your destination. If you have a carrier preference or need a specific service, mention it in the order notes or contact us and we will try to accommodate you.
- USPS: Commonly used for standard shipments and the only option for P.O. boxes and APO/FPO/DPO addresses.
- UPS: Available for street addresses in the United States.
- FedEx: Available for street addresses and frequently used for expedited deliveries.
Expedited Shipping
Expedited shipping is available on request. If you need your order by a particular date, for example before a dive trip, email us at [email protected] or call (850) 356-6770 as soon as you place your order. We will tell you what is realistic, quote any upgrade cost, and confirm before shipping.
Customers have had their shipping upgraded to FedEx so their RegMount arrived in time for a trip, and we have followed up by phone to make sure it got there. We cannot promise that every deadline can be met, but we will always be straight with you about the options.
Before a trip: Give yourself time to install the mount and test it in a pool or on an easy shore dive. Our installation guide walks you through setup, and the fit guide helps confirm your regulator is compatible before you order.
Estimated Delivery Times
The table below shows typical transit times after your order has shipped. These are estimates provided by carriers, not guarantees. Weather, carrier volume, customs and remote locations can all add time.
| Destination | Standard (free in U.S.) | Expedited (on request) |
|---|---|---|
| Contiguous United States (lower 48) | 2 to 5 business days | 1 to 3 business days |
| Alaska and Hawaii | 4 to 9 business days | 2 to 4 business days, quoted on request |
| APO / FPO / DPO | 7 to 21 business days (USPS only) | Limited availability; contact us |
| U.S. territories (e.g., Puerto Rico, USVI, Guam) | 5 to 14 business days (USPS) | Quoted on request |
| International | Available on request; quoted per order | Quoted on request |
Delivery time equals processing time (typically 1 to 2 business days) plus transit time.
Order Tracking
Once your order ships, you will receive an email with your carrier and tracking number. Tracking can take up to 24 hours to show movement after the label is created. If your tracking has not updated for several business days, or you did not receive a shipping confirmation, check your spam folder and then contact us with your order number. We will look into it with the carrier.
Address Accuracy
Please double-check your shipping address at checkout, including apartment or suite numbers and ZIP code. We ship to the address you provide.
- If you notice an error, contact us immediately. We can usually correct the address if the order has not shipped yet.
- Once a package is in transit, address changes depend on the carrier and may not be possible.
- If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. Reshipping costs may apply for address errors made at checkout.
- Some carriers cannot deliver to P.O. boxes. If you use a P.O. box, we will ship via USPS.
Lost, Stolen or Damaged Packages
Most packages arrive without a hitch. If yours does not, here is how we handle it.
Check tracking and surroundings
If tracking shows “delivered” but you cannot find the package, check with neighbors, building management, mailrooms and any safe drop locations. Packages are sometimes marked delivered a day early.
Contact us within 7 days
Email [email protected] with your order number within 7 days of the delivery date (or expected delivery date) and describe what happened.
Send photos of any damage
If the package arrived damaged, keep the box and packing materials and send photos of the outer packaging and the product. Carriers often require these for a claim.
We work with the carrier
We will open an inquiry or claim with the carrier where appropriate and keep you updated.
Resolution
For lost-in-transit or carrier-damaged orders, we will arrange a replacement or refund once the issue is confirmed.
For packages confirmed as delivered to the correct address, RegMount is not responsible for theft after delivery, but we will still help you file a report with the carrier. Products that are defective rather than damaged in transit are covered by our Refund & Returns Policy and Limited Warranty.
International Orders
We are happy to ship RegMount to divers outside the United States. International shipping is available on request and quoted per order based on destination, package size and service level.
- How to order: Contact us with your country, city and postal code, and the items you want. We will reply with shipping options and costs.
- Customs duties and taxes: Import duties, taxes, VAT/GST and brokerage fees are the responsibility of the recipient and are not included in our prices or shipping charges.
- Customs delays: Customs processing can add days or weeks and is outside our control.
- Refused packages: If a recipient refuses delivery or does not pay duties, return shipping and any fees charged to us may be deducted from any refund.
- Local rules: You are responsible for making sure the products you order may be imported into your country.
Dealer and Wholesale Shipments
Shipping terms for authorized dealers and wholesale accounts are set out in the dealer agreement and may differ from this policy. Interested in carrying RegMount? Visit Find a Dealer to learn about our dealer program.
Changes to This Policy
We may update this Shipping Policy from time to time, for example when carrier services or rates change. The version in effect when you place your order applies to that order. This policy is governed by the laws of the State of Florida, USA. See also our Terms and Conditions.
Contact Us
Questions about an order, tracking or delivery timing? Reach out and you will hear back from a real person on the RegMount team.
- Email: [email protected]
- Phone: (850) 356-6770
- Online: Contact form
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